ILHAM Books ("we," "our," or "us") operates ilhambooks.com (the "Site"). We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our manual ordering services. This policy is aligned with the Malaysian Personal Data Protection Act (PDPA) 2010.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

  • Personal Identification Information: Name, email address, phone number, billing address, and shipping address. This is collected when you register an account, place an order, or contact our support team.

  • Transaction & Billing Information: Details about payments you make through our website. (Note: We do not store financial card data on our servers. All financial data is securely transmitted to our third-party payment processors).

  • Technical & Usage Data: IP address, browser type, operating system, pages viewed, and the dates/times of your visits, collected automatically via cookies and tracking technologies through our storefront platform.

2. How We Use Your Information

We use the information we collect to:

  • Process, validate, and fulfill your orders (including generating Airway Bills for shipping).

  • Process secure transactions via our payment gateways.

  • Send you order updates, tracking numbers, and customer service communications.

  • Manage your user account on ilhambooks.com.

  • Improve our website functionality, product offerings, and overall user experience.

  • With your explicit consent, send you promotional newsletters or updates regarding new book titles and special sales.

3. Data Sharing and Third-Party Disclosures

We do not sell, rent, or trade your personal information to third parties. However, we do share your data with trusted third-party service providers essential to conducting our business and fulfilling your orders:

  • Platform Provider (EasyStore): To host our e-commerce storefront and store account data securely.

  • Payment Gateways: To process your payments securely. They receive your billing information to authorize transactions.

  • Logistics & Couriers: To print shipping labels, generate tracking IDs, and deliver your physical books to your designated address.

  • Legal Compliance: We may disclose your information if required to do so by Malaysian law or in response to valid requests by public authorities.

4. Data Security & Storage

We implement a variety of administrative, technical, and physical security measures to maintain the safety of your personal information.

  • Our Site utilizes Secure Socket Layer (SSL) encryption to ensure that data transferred between your browser and our platform remains private and integral.

  • While we take strict precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously update our practices to align with industry standards.

5. Your Rights Under the PDPA 2010

As a user in Malaysia, you have the following rights regarding your personal data:

  • Right of Access: You may request access to the personal data we hold about you.

  • Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal data.

  • Right to Withdraw Consent: You can withdraw your consent for marketing emails at any time by clicking the "Unsubscribe" link at the bottom of our emails or contacting us directly.

To exercise any of these rights, please contact our Data Protection representative via the details in Section 8.

6. Cookies Policy

Our Site uses "cookies" to enhance your browsing experience. Cookies are small files stored on your device that help us remember your cart items, recognize you upon return, and analyze web traffic. You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features on our storefront.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted directly on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your data is handled, please reach out to us:

  • Email: admin@ilhambooks.com / ilhambooks@gmail.com

  • WhatsApp / Phone: +60 11-1060 1403

  • Operating Hours: Monday – Sunday, 9:00 AM – 6:00 PM